SHIPPING
Orders are processed on weekdays within 48 hours. We offer free standard ground shipping on all applicable U.S. orders over $50. You will receive a shipping confirmation email with your tracking number from as soon as your order has shipped.
When shipping to a PO address, please select standard shipping at checkout via USPS and include your PO Box address in your shipping information. Otherwise, select upgraded shipping and provide your physical address for delivery.
*Please ensure your address is correct before you complete your order as we are not responsible for shipments marked as delivered to incorrect addresses. We cannot guarantee changes can be made to orders once submitted and we are unable to cancel or modify an order once fulfilled and in transit.
Currently we ship within the US and Canada. For order requests outside of this region, please email us at info@tomaskintherapies.com.
Missing or broken items
Packages may be marked as delivered in your order’s tracking 24-48 hours ahead of final delivery according to UPS and USPS. If you do not receive your package 48 hours after it has been marked as delivered, we request that you file a claim with the carrier and email us with the claim number at info@tomaskintherapies.com. Missing package claims must be submitted within 14 days of receipt of delivery notification. Packages marked as delivered to the address entered on your order are subject to product replacement only if deemed missing or stolen by the carrier.
If your package arrives with damaged items, we request that you file a claim with the carrier and email us with the claim number and photos of the damage at info@tomaskintherapies.com. Damaged item claims must be submitted within 14 days of receipt of delivery.
We are unable to assist with missing or items that arrived broken, and missing packages outside of the 30-day return/exchange policy timeframe. Broken items cannot be processed without a photo of the broken items and/or package.
RETURNS & SATISFACTION
We want you to love your products. If you're not completely satisfied, we accept returns within 30 days of delivery (minus $15 processing and shipping fee) under the following conditions:
What we accept:
Products that are at least half-full (systems must be complete, all products returned). The Light Therapy Mask must have all components included in the return.
How to initiate a return:
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Email us at info@tomaskintherapies.com within 30 days of delivery
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Include your order number and reason for return
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Our team will send you a prepaid return label
Refund details:
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Refunds are processed once we receive your return
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Original payment method will be credited, minus $15 return fee
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Original shipping charges are non-refundable
Questions? Our TOMA Team is here to help with exchanges or returns.
Light Therapy Mask Warranty
TOMA’s Light Therapy mask comes with a 1-year manufacturer’s warranty for the device and a 1-year warranty for the controller/battery, covering all manufacturing defects from the date of delivery. The warranty only applies to original purchases made directly through TOMA or TOMA approved partners.
Any manufacturing defects in materials or workmanship are covered. The warranty excludes damage from accidents, misuse, unauthorized alterations, or improper power sources.
Replacement parts or new mask will be sent if the mask is deemed faulty.
How to initiate an exchange:
1.Email us at info@tomaskintherapies.com
2.Include your order number and reason for return and video/photo of the issue
3.Our team will send you a prepaid return label
Replacement parts or new mask are sent once the return is received by TOMA.
Questions? Our TOMA Team is here to help with exchanges or returns.
